Terms & Conditions
Effective Date: 1 October 2026
Welcome to Rama Cassettes. By accessing or using our website, placing an order, or using our services, you agree to the following Terms & Conditions.
- About Rama Cassettes
Rama Cassettes provides products and services including electronics, microphones, lights, tripods, gadgets, accessories and related equipment. We may also provide equipment rental services.
- Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.
However, actual product appearance, colour, packaging or specifications may vary slightly from images shown on the website, particularly where manufacturers update a product.
Product specifications are subject to availability and manufacturer changes.
- Prices & Availability
- Prices displayed on the website are subject to change without prior notice.
- Product availability may change at any time.
- Applicable taxes, delivery charges or other charges, where applicable, will be communicated during the purchase process.
- We reserve the right to correct pricing or listing errors.
If an order has been placed at an incorrect price due to an obvious listing or technical error, we may contact the customer before processing the order.
- Orders
Placing an order does not necessarily mean that the order has been accepted until it is confirmed by Rama Cassettes.
We may cancel or decline an order in circumstances such as product unavailability, pricing errors, suspected fraudulent activity or other legitimate reasons.
If payment has already been received for an order that we cancel, the applicable refund will be processed according to our Return & Refund Policy.
- Payments
Customers agree to provide accurate information required for payment and order processing.
Payments may be processed through third-party payment providers. Rama Cassettes does not store sensitive payment information such as card PINs or passwords.
- Shipping & Delivery
Delivery timelines shown on the website are estimates and may vary because of courier delays, weather, public holidays, operational issues or other circumstances beyond our reasonable control.
Customers are responsible for providing a correct delivery address and contact information.
Please refer to our Shipping & Delivery Policy for additional details.
- Returns, Refunds & Replacements
Returns, refunds and replacements are governed by our Return, Refund & Replacement Policy.
Nothing in these Terms & Conditions is intended to exclude or restrict rights available to consumers under applicable Indian law.
- Warranty
Where a product is covered by a manufacturer’s warranty, the warranty will be subject to the manufacturer’s applicable terms and conditions.
Warranty coverage may exclude damage caused by misuse, accidental damage, unauthorised modification, improper installation or use contrary to the manufacturer’s instructions.
- Rental Services
Equipment rented from Rama Cassettes may be subject to separate rental terms.
Rental terms may include:
- Rental duration
- Rental charges
- Security deposit
- Identification requirements
- Pickup and return conditions
- Late-return charges
- Damage or loss charges
- Cancellation terms
The specific rental terms applicable to an order will be communicated to the customer before or at the time of booking.
- Website Use
Customers agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to the website or its systems.
- Copy, reproduce or misuse website content without permission.
- Upload malicious code or content.
- Interfere with the operation or security of the website.
- Intellectual Property
The Rama Cassettes name, logo, website design, photographs, graphics, text and other original content displayed on this website are owned by or used with permission by Rama Cassettes.
They may not be copied, reproduced, modified or commercially used without prior permission, except where permitted by applicable law.
- Third-Party Links & Services
Our website may contain links to third-party websites, payment providers, delivery services or other services.
Rama Cassettes is not responsible for the content, policies, availability or practices of third-party websites or services.
- Limitation of Liability
Rama Cassettes will take reasonable steps to provide accurate information and reliable services. However, we are not responsible for losses arising from circumstances beyond our reasonable control, including third-party courier delays, payment gateway failures, internet or technical failures, or events of force majeure.
Nothing in these Terms & Conditions limits any liability or consumer right that cannot legally be excluded under applicable law.
- Changes to These Terms
Rama Cassettes may update these Terms & Conditions from time to time.
The updated version will be published on this page with the revised effective date.
- Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws.
- Contact Us
For questions, complaints or assistance regarding our products or services, please contact:
Rama Cassettes
Shop No. 786, Old Lajpat Rai Market, Delhi-6
Email: info@ramacassette.com
Wholesale & Retail
For consumer complaints, please contact us using the details above. We will acknowledge and address complaints in accordance with applicable law.